Privacy policy — transparency, control, and trust.

Confidence comes from clarity. This Privacy Policy explains how VCL. (“we,” “our,” “us”) collects, uses, shares, and protects your information when you visit our website and use our services to generate a cover letter for visa application(“Services”). It also explains your choices and privacy rights.

By using VCL., you agree to this Privacy Policy.

Personal information we collect.

We collect information to operate the Services, deliver your output, provide support, and improve performance.

A) Information you provide to us

When you use VCL., you may provide:

Contact information: such as your name (if provided) and email address
Visa cover letter inputs: the details you enter to generate your cover letter for visa, such as destination/country, visa type/term, travel dates, itinerary summary, accommodation details, funding method, sponsor details (if any), employment/business information, ties to home country, and any additional details you choose to include
Support communications: information you send when you contact us (questions, feedback, attachments, or clarifications)

You can choose how much detail to provide. However, certain information may be required to generate your cover letter or deliver the service.

B) Information collected automatically

When you visit or use VCL., we may automatically collect:

Device and browser data: device type, browser type, operating system, language settings
Usage data: pages viewed, actions taken, time spent on pages, clicks, and navigation paths
Log data: IP address, access times, and error logs (for security and diagnostics)

C) Information from cookies and similar technologies

We use cookies and similar technologies to support functionality, analytics, and marketing measurement. Please see our Cookie Policy for full details, including Google Analytics, Facebook/Meta Pixel, and Google Ads.

How we use your information (purpose and legal basis).

We use your information for the following purposes:

A) To provide and operate the Services

Generate and deliver your cover letter for visa application
Maintain the website and core features
Authenticate access and prevent fraud or abuse

B) To communicate with you

Send service-related emails (order confirmation, delivery, updates relevant to your request)
Respond to support requests and inquiries

C) To improve and protect VCL.

Monitor performance, diagnose issues, and improve speed and reliability
Conduct analytics and understand how users interact with the Services
Maintain security, detect suspicious activity, and prevent fraud

D) Marketing and advertising measurement (where applicable)

Measure the effectiveness of marketing campaigns
Understand aggregated user interaction with ads and website content
Support remarketing and audience measurement through tools such as Facebook/Meta Pixel and Google Ads (where enabled)

Note on automated decision-making:
We do not make decisions with legal or similarly significant effects solely through automated processing. We may use limited profiling for advertising measurement and to improve the user experience (for example, understanding which pages are most helpful).

Payments (card payments only).

VCL. accepts card payments only. We do not accept PayPal.

Payments are processed through third-party payment processors that use industry-standard security measures (including encryption) to process transactions. VCL. does not store your full card number on our servers. We may receive limited payment-related information such as payment status, transaction confirmation, and billing-related metadata necessary for accounting and support.

You understand that payment processing is handled by external providers and governed by their respective privacy and security practices.

Your choices and communication preferences.

You can control certain communications and privacy choices:

Service emails: We may send emails necessary to deliver your purchase (e.g., confirmation and delivery).
Marketing emails (if offered): You can opt out of marketing communications at any time by using the unsubscribe link in the email or contacting support.
Cookies and advertising preferences: You can manage cookies through your browser settings and, where available, a cookie preference banner or settings panel.

Data retention (how long we keep data).

We retain personal data only as long as necessary to:

Provide the Services and support your requests
Meet legal, accounting, and compliance requirements
Resolve disputes and enforce agreements
Maintain security and prevent fraud

Retention periods can vary depending on the type of data and legal obligations. Where practical, we delete or de-identify information when it is no longer needed.

Who we share data with.

We do not sell your personal data. We share information only as needed to operate VCL. and deliver the Services.

Service providers (processors)

We may share information with trusted service providers who support:

Website hosting and infrastructure
Payment processing (card payments)
Email delivery and customer support operations
Analytics and performance monitoring (e.g., Google Analytics)
Advertising measurement and marketing tools (e.g., Facebook/Meta Pixel, Google Ads)

These providers may process data on our behalf under contractual obligations to protect it and use it only for permitted purposes.

B) Legal and security reasons

We may disclose information if required by law, legal process, or government request, or when necessary to:

Enforce our terms
Protect our rights, users, or the public
Prevent fraud, abuse, or security incidents

C) Business transfers

If VCL. is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. If that happens, we will require that the recipient handles personal data in a manner consistent with this Privacy Policy.

International data transfers.

VCL. may use service providers located in different countries. This means your data may be processed outside your country of residence. Where required, we take steps designed to ensure appropriate safeguards are in place consistent with applicable data protection laws.

Your data protection rights.

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate or incomplete information
Delete your personal data (subject to legal and operational requirements)
Object to certain processing (including direct marketing)
Restrict processing in certain circumstances
Portability (receive a copy of your data in a usable format, where applicable)
Withdraw consent where processing is based on consent (without affecting prior processing)

How to exercise your rights

To request access, correction, deletion, or other rights, contact us at:

Email: support@visacoveringletter.com

Include:

Your full name (if used) and email address associated with your order/account, and
The specific request you are making.

For security purposes, we may request information to verify your identity before fulfilling your request.

You may also have the right to lodge a complaint with your local data protection authority.

Security.

We use reasonable administrative, technical, and organizational measures designed to protect your information. However, no website or storage system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account credentials (if applicable) and for using secure devices and networks.

Cookies and tracking technologies.

We use cookies and similar technologies to support essential functionality, performance analytics, and marketing measurement. For more details—including how we use Google Analytics, Facebook/Meta Pixel, and Google Ads—please review our Cookie Policy.

Children’s privacy.

VCL. is not intended for children and we do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will take appropriate action.

Changes to this privacy policy.

We may update this Privacy Policy to reflect changes in legal requirements, technology, or our Services. When we do, we will update the Effective Date above. If required by law, we will provide additional notice of significant changes.

Contact us.

If you have questions about this Privacy Policy or how we handle your information, contact us:

Email: support@visacoveringletter.com